Contacts:
Email: support@gthud.com
Skype: GT-Pack
Telegram EN
In this guide, we will not describe how to work with the Hand2Note program, as there is a detailed guide for this. We will try to add only the most frequently asked questions / current problems to date and their solutions. And in order not to litter the directory with a bunch of unnecessary questions, we will stick to only 50 of the most pressing questions.
1. Initial setup of poker rooms and Hand2Note
Setting up Auto-import using the example of PokerStars (in other rooms it is configured in the same way)
- Make sure that the checkbox is selected in the settings in the poker room client, which is responsible for saving the handhistory to the hard drive;
- Set the interface language to English in the client;
- In Configuration / Auto-import, add a folder where your room saves the history of played hands. In the client of the poker room, you can check where it saves the handhistory;
- Make sure English is selected for hand histories in the poker room client;
2. Rollback update (PokerStars)
To rollback, you need to copy the files from the folder C:\Program Files (x86)\PokerStars\backup in C:\Program Files (x86)\PokerStars, and launch the poker room through this shortcut:
3. Hud doesn’t work on PokerStars
- Update Hand2Note to the latest version;
- Update the poker room to the latest version and select the client language English;
- Check auto-import settings;
- In H2N, set two options as in the screenshot:
4. After updating the poker room, Hand2Note does not work
- Try to wait for the update for Hand2Note.
- Try using a converter temporarily.
- If it is PokerStars, then refer to the 2nd step of the guide “Rollback update (PokerStars)”
We recommend that you check with the developers about the converter.
5. Auto import settings for iPoker network
1. Set the English language for the poker client;
2. Specify the Auto Import path Hand2Note → Configuration (F12) → HUD → Auto Import
The auto-import path must be specified strictly before the folder “History” or “HandHistory”
EXAMPLE:
C:\Program Files (x86)\iPoker\data\Nickname\History
3. Go to Hand2Note → Configuration (F12) → Game types and specify the following parameters:
– Players in hand 0 – 10,
– Table size 0 – 10.
These settings are necessary as the iPoker Network stores hands in 10max table format.
Click Save in the upper right corner to save all the settings. Add all programs and rooms to the antivirus/firewall exception list and run only as Administrator!
6. The logs folder takes up a lot of space
Close the program and delete the logs folder! In order to save space on your hard drive, you can disable the collection of logs:
- Open the program;
- Go to * Configuration (F12) / Other Options / Logs*;
- Disable all options and Save!
The minimum number of logs will still be recorded to check all systems. Just periodically delete this folder.
7. Adding notes system to your HUD
Described in detail at the link http://hand2note.com/Help/pages/Notes/#adding-notes-system-to-your-hud
8. How to reset ColorMarkers on all players
You need to delete the folder C:\Program Files\Hand2Note\Notes\ColorMarkers
9. How to edit a postflop diagram
Described in detail at the link http://forumru.hand2note.com/post/14045
10. How to display HUD on Hero
You need to create a separate panel, put the stats you need there and put this checkbox in the display options for each stat:
11. Empty values in HUD/Popup
- If you are using a commercial HUD, make sure that the license for the HUD is active
- Check the settings from the 1st item of the FAQ
- Go to: Configuration (F12) / Game Types and click “Reset to default”, then re-configure and click Clear and Build stats in the main program window.
- If you added new stats to your HUD/Popup, you need to rebuild the statistics, i.e. Clear and Build Stats
12. HUD is not displayed on the first hand
- Make sure you have an active EDGE subscription or higher;
- Check the settings from the 1st item of the FAQ;
- Try to turn off auto updates for compatibility with rooms:
Then close the poker room and restart Hand2Note.
13. How to display additional stats in Sessions / Reports
All available filters for reports and sessions are applied through the * + Filter * option in the top menu. The set of filters is limited. The reports / sessions window will be completely redesigned with the addition of many new functions in Hand2Note 4
14. Can’t arrange HUD on two tables / First placement of the HUD
Please close Hand2Note and remove the file HudDeltas.cg or HudPositions.cg that is located in the folder C:\Program Files\Hand2Note\Config by default. After that open Hand2Note, sit at one table and wait for HUD to adjust automatically.
After that you can move the panels to where you need them by holding right-click on the panel and dragging it.
Don’t open more than one table when arranging HUD for the first time.
Please note that your HUD consists of many different tables with different display conditions, then you need to place all these tables (as they appear) in the correct places by mouse. Only after that, they will appear where it is necessary.
15. Disappeared button add hand to Notes
If the button is missing, just drag the hand in the notes while holding down the right mouse button. More details about notes are described in the manual: http://hand2note.com/Help/pages/Notes/
16. How to change the background opacity for HUD / Popups
Described in detail at the link: Change background opacity
17. 888poker shows incorrect profit in knockout tournaments
Unfortunately, 888poker does not register this information in the handhistory, so the program has nowhere to get it.
18. PokerStars does not include knockouts / bounties in hand history.
The bounty display depends on the poker room client. If the poker room provides information about them in Tournament Summaries, then they will be displayed in Hand2Note, if not, they will not. Usually PokerStars records this information in hand histories, but not for all users.
Check if there is a knockout display in the tournament hand history. If there is one and Hand2Note does not record them, send your hand history to: support@hand2note.com
19. Not all hands are displayed in reports
Solution options:
- Try to set the “For all time” period in the main Hand2Note window and rebuild the stats;
- Try to align the time of the PC and Hand2Note for this, refer to the 21st item of the FAQ;
- Try to create a new base and import the necessary hands into it from the archive folders C:\MyHandsArchive_H2N или C:\Hand2NoteHh
20. How to display stats for the current session
The stats for the current session can be displayed by double-clicking on the HUD of the required player.
This option does not work on fast tables.
21. Time zone offset
If the sessions show the beginning of the session at 12:00, and on the PC at 14:00, then go to Hand2Note / Configuration / Rooms / Desired poker room set +2 and rebuild the stats, i.e. in the main Hand2Note window, click Clear and then Build Stats.
The example shows a difference of + 6 hours
22. Reinstalling Hand2Note
- Reboot your PC;
- Save two files:
- C:\Program Files\Hand2Note → “appoptions” – is responsible for the license.
- C:\Program Files\Hand2Note\Config → “HudDeltas.cg” and “HudPositions.cg” – responsible for the placement of the HUD at the table.
If you haven’t found the “HudDeltas.cg” file, save only “HudPositions.cg”
3. Delete the program through the control panel;
4. Go to the path: C:\Program Files and if there is a Hand2Note folder, then delete it;
Deleting the Hand2Note folder will allow you to correctly reinstall the program.
5. Reboot your PC;
6. Install all the latest updates for Windows;
7. Install and update the program to the latest version;
To reinstall, use only the new installer, which can be downloaded from the program’s website.
8. Check at the tables if the problem that occurred before the reinstallation persists;
9. Install previously saved files along the same path with the replacement;
10. Install the package according to the manual.
If necessary, you can delete the folder with all the databases, located under the path: C:\Users\NAME\AppData\Roaming delete folder → Hand2Note
To re-import the hands into a new database, you can from the archive folders C:\MyHandsArchive_H2N or C:\Hand2NoteHh
23. Additional software to support dynamics
Currently, Hand2Note does not require additional software to transfer dynamic data from tables.
24. Session results are not displayed correctly / Or are not displayed at all
Solution options:
- Check the auto-import settings from the 1st item of the FAQ;
- Hand2Note and the poker room client must be added to the antivirus exceptions and run as administrator!;
- Check the time zone offset by following the 21st item of the FAQ;
- Create a new database by following the 25st item of the FAQ;
- Reinstall Hand2Note by following the 22st item of the FAQ;
- Reinstall the poker room and use the default table layout;
- Sometimes the usual rebuilding of statistics can help, for this go to Configuration (F12) / Game Types and click “Reset to default”, then re-configure and click Clear and Build stats in the main program window.
- If these are Tournaments, then you need to order in the support of the poker room Tournament Summaries. It is imperative that they were in English and that Summaries and not the audit that they most often send. After importing these files, the results should be correct.
25. How to delete/create/relocate a database
– How to delete a database?
Second option:
Open this path: C:\Users → Name → AppData → Roaming →Hand2Note and delete the h2ndb folder. The program will create a new database automatically once it’s launched.
The second option removes all the databases from Hand2Note.
– How to create a new database?
Go to: Hand2Note → Configuration(F12)→ Database
Enter a name for the new database and click Activate:
After this, Hand2Note will automatically restart with the new connected database.
To re-import the hands into a new database, you can from the archive folders C:\MyHandsArchive_H2N or C:\Hand2NoteHh
26. How to export hands from Hand2Note
- Go to Configuration / Reports;
- Set the player’s nickname or alias;
- Set the filters you want: time, date, etc .;
- Right-click on the results and select Export all hands;
- Specify the path where to export the hand history;
- Wait for the export to finish.
27. Why Positional/Dynamic HUD Doesn’t work on PokerStars
Described in detail at the link PokerStars Restrictions
28. Is it possible to use Hand2Note license on two computers at the same time
The program and the commercial HUD can be used on any number of computers, but not simultaneously!
29. Failed to start database service
Try deleting the DbServer.cg file which is located in the C: \ Program Files \ Hand2Note folder by default and restart your computer. If this did not help or you do not have this file, then most likely your database is corrupted and you need to delete the folder: C:\Users\Rus\AppData\Roaming\Hand2Note\ → h2ndb. After starting the program, a new database will be created.
To re-import the hands into a new database, you can from the archive folders C:\MyHandsArchive_H2N or C:\Hand2NoteHh
30. How to hide HUD when multirooming in some poker rooms
- Create an empty HUD profile in Hand2Note editor;
- Go to Configuration / Game Types;
- Create an additional Game Type and specify an empty HUD profile that you created in step 1;
- Select the required poker room where you want to hide the HUD;
- Move the created Game Type to the very top of the list. Example
31. Support for RIT tables on WPN
Support for these tables will be added in future updates. The release date of the update is unknown.
You can see the latest up-to-date information about updates and support for rooms in the updates menu in the main Hand2Note window, as well as on Telegram and Discord channels: https://t.me/Hand2Note, https://discord.gg/zMYAWFp
32. Are there any plans to add new poker rooms, for example, GG Poker
This poker room is currently not supported. But it is in the list of tasks and is planned to be added in future updates. More details about the poker rooms that are supported:
33. Do I need to use additional software for Hand2Note to work correctly?
In new versions of the program, additional software is not required. Moreover, in the settings of additional software, you need to disable the function of sending messages to Hand2Note, if any.
34. How to transfer Hand2Note config and HUD to a new PC
The program and HUD can be used on any number of computers, but not simultaneously!
1. First, install Hand2Note on the computer where you plan to transfer all the settings.
2. Go to C:\Program Files → Hand2Note and copy all the folders that need to be transferred:
Config – in this folder are stored filters, HUD/pop-up profiles and settings;
MarkedHands – contains all the marked hands;
Notes – contains all the player notes;
appoptions – is responsible for the license.
3. Install all the folders and files you have copied to the new computer!
For a more precise transfer, first delete the Config folder in the place where you would like to transfer the settings.
35. WPN does not show hands on Hero (tournaments)
This bug is known and is on the list of tasks of the Hand2Note developers. Will be solved in the next updates.
36. How to see the EV line in chips
You can watch the EV line in chips by switching the graphic to BB:
37. How to separate part of the hand history from the database for analysis
- Option 1: Export hands for the required period and upload to a new database. (26th item of the FAQ Export of hands and 25th item Creation of a new base);
- Option 2: Select the required time period in the main Hand2note window and rebuild the stats (convenient if you are using a small database).
38. How to reset Hand2Note license
- Close Hand2Note;
- Go to your profile at https://hand2note.com/Profile
- Press Reset Serial Data
39. Windows Defender Trojan
t is a false positive alert only from windows antivirus. Add Hand2Note folder to exceptions list or let him delete that file every time if you don’t play on Wepoker.
40. Hud freezes at Blitz tables on WPN
There are known issues with blitz support, namely it may lag and crash during the game, or not appear randomly on some WPN clients. If you have autoimport set correctly from room folder, your Hand2Note is the latest version 3.3.1.22, HUD should be working!
Rebooting your PC, disabling antivirus and restarting H2N and WPN client as admin may help if HUD doesn’t appear.
41. How to display Push/Fold as a picture
Unfortunately, Hand2Note does not have such an option, since it contradicts the rules of poker rooms.
42. PartyPoker support
Unfortunately, Hand2Note doesn’t support PartyPoker. At the moment you can import hands manually but winnings and EV may be incorrect. Perhaps, we will be able to fix it in the future.
43. RAM is overloaded when importing hands
Solution options:
- Start building stats;
- Wait until 2-3kk hands rebuild;
- Press stop, wait until the process stops;
- Close Hand2Note and reboot your PC;
- Open Hand2Note – click build stats and the process will continue from the same place.
2. Disable SMT option in BIOS
If you cannot find the SMT option in the BIOS, contact your PC manufacturer.
44. Does Hand2Note plan to support Bomb Pots in WPN?
Bomb Pots will be supported in 4th Hand2Note version
45. I play on different PokerStars reservations, how to specify a nickname in H2N
If you play on different reservations, you do not need to specify a nickname, since Hand2Note can automatically identify the Hero from the hand history.
46. Edited
Edited
47. Tournament reports on iPoker are displayed incorrectly
iPoker doesn’t provide information about tournament results in hand history files, so right now there is no way to fix that issue.
48. Loss of hands in Asian rooms
Described in detail at the link: http://hand2note.com/Help/pages/Troubleshooting/Other/#loss-of-hands-in-asian-rooms
49. Popups are not displayed
Click on the H2N icon at the tables, then disable and enable popups:
50. VPIP in the main Hand2Note window and at the tables is different
The main window of Hand2Note displays total stats that takes into account all Game types. In the HUD or pop-up, stats are displayed only for a specific type of game that you specified in Configuration / Game types
In this section, we will add various useful tips and tricks when working with Hand2Note.
1. How to add three ranges to Colors Ranges for PokerStars
- By default, PokerStars is limited to the use of 3 color ranges in statistics. To get around these restrictions, you need to do the following:
- Go to the HUD editor;
- Select the required HUD;
- Select the cell for which you want to set Color Ranges;
- Assign a default color for this stat, for example red;
- Go to Color Ranges and add two more colors with the desired parameters:
2. How to make Hand2Note work with Asian poker rooms
-
- First you need to remove all existing emulators;
- Reboot your PC;
- Launch Hand2Note;
- Create a new emulator;
- Go to Settings / Other settings / ADB Debug and select the Open connection option;
- Install the poker app;
- Restart the emulator and wait 1 minute;
- Launch the poker app;
- Wait for the HUD to appear.
To run additional emulators, repeat all steps except steps 1 and 3
3. How to disable the Aurora engine for PokerStars
By deactivating Aurora, you’ll be using our old graphics engine which we no longer support. You take this action at your own risk. We will not fix bugs or address issues experienced while using the old graphics engine.
The first step is to open the settings folder. If you can open our software and navigate through the menus, follow these steps:
1. From the lobby, select Help, then Open My Settings Folder. You’ll see the folder open.
2. Close our software (keeping the settings folder open).
The second step is to edit the settings file:
1. In the settings folder, find the user or user.ini file, right-click on it and select Edit to open the file with notepad.
2. Within the file, find the section that starts with [PipeOption] and add the following line LegacyPokerTable=1
3. Save the changes you made to the settings file and restart your computer.
4. Reopen our software, then log back in.
4. During the game, the window with the Extended popup closes the overview
There are no special settings in Hand2Note, you can only increase the response time for this popup:
Then, when you hover the mouse over the stat, this window will appear with a delay.
5. If the replayer is displayed with a black screen
- Solution options:
- Go along the path C:\Program Files\Hand2Note\Config and replace the Replayer folder
You can download a new clean folder using the link: Replayer - The second option is to simply reinstall the program: 22nd item of the FAQ
- Go along the path C:\Program Files\Hand2Note\Config and replace the Replayer folder
6. How to set up hotkeys in Hand2Note
Make sure that during the game you do not open programs that also use hotkeys, or make sure that there are no conflicts between hotkeys in other programs.
First option
- Open the HUD editor;
- Select/create the desired HUD;
- Highlight the required positions / cells with stats;
- In the properties on the right, assign hotkeys and specify display rules;
- Save all changes!
Second option
- Open the HUD editor;
- Select/create the desired HUD;
- Go to Configuration / Game types;
- Press on + HOT KEY HUD;
- Select HUD;
- Assign a hotkey;
- Select the option Switch mode;
- Save all changes!
After configuring the hotkeys, run several played hands in the replayer and make sure everything works correctly.
Add all the programs you use to the antivirus/firewall exceptions and run as administrator!
7. Examples of settings in Game types
8. How to add Hand2Note and poker room to antivirus exceptions
9. When do you need to rebuild statistics
10. How much RAM is required for Hand2Note
We recommend using from 8GB to 32GB, depending on the size of the database used and the number of stats in the HUD / pop-up.
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Skype: GT-Pack
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Contacts:
Email: support@gthud.com
Skype: GT-Pack
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Contacts:
Email: support@gthud.com
Skype: GT-Pack